Ellie Carter is recently graduated and has it all. While celebrating with friend and boyfriend, she comes across a milk carton with a picture of a missing child that looks a lot like her. As a prank, they call the toll free number and she realizes that this person could be her. The more she finds out, the closer she gets to getting herself and beloved ones killed.

When an alcoholic detective fights to find a murderer targeting street workers in Vancouver's Downtown Eastside, he struggles to escape the haunting memories of his past and unexpectedly finds solace within the fragile community he endeavours to protect.