Caroline Williams, a well-known social media travel writer, is given the assignment to cover a hundred-year-old Christmas parade in the small town of Carte De Amor, New Mexico. Not excited about the assignment, Caroline goes anyway and meets a high school music teacher, Oscar Ortiz, who introduces her to a side of Christmas that she has never seen, with different traditions and meanings. In the twelve days before Christmas, Caroline falls in love with Christmas all over again and finds true love for herself.

Ellie Hartman is an aspiring crafter working in her small town’s bakery making famous Christmas Kringles. When the new, big-city CEO Nick Carlingson visits the bakery, he arrives filled with modernization ideas destined to lay off many employees.

Although she loves Christmas, Santa’s elf Christine (Summer Glau) wonders if there could be more to life than making toys in the North Pole. When Santa receives an emergency wish from a little boy in Los Angeles, he puts Christine on a special assignment, sending her to L.A. to give the VanCamp family—mom Sara (Eva La Rue), dad Scott (Dan Gauthier), and their two kids Ally (Izabela Vidovic) and Will (Mason Cook)—a holiday wake-up call. Will Christine fail her assignment and be sent back to the North Pole for good, or will the VanCamps come to their senses about the meaning of Christmas?

A mature, intelligent high school student has a side job arranging "accidental" deaths (no 2 alike) of fellow students' parents. A cop detective notices this student being connected to all the kids of dead parents. Who wins the face-off?