Grace McKinley is a brilliant 38-year-old woman with schizophrenia. When her mother dies, Grace's actions become increasingly erratic. She takes two weeks to report the death, and in that time is sent a shattering message that only she can decipher.

Ellie Carter is recently graduated and has it all. While celebrating with friend and boyfriend, she comes across a milk carton with a picture of a missing child that looks a lot like her. As a prank, they call the toll free number and she realizes that this person could be her. The more she finds out, the closer she gets to getting herself and beloved ones killed.