Because you can clearly tell there was a lot of effort put into the story, and there are a lot of good gameplay ideas that are just executed poorly.

The menus are barely readable because of the background. And they're ridiculously unintuitive. I ended up purchasing two cargo transporter spaceships right after the first mission when I just wanted to check out which spaceships the game has to offer.

The cutscenes feature animations so bad that it almost feels there aren't any. And strangely they only allow you to skip the cutscene in the first couple of seconds. If you miss that moment, you're stuck watching it.

The actual gameplay is way too simplistic for a space sim. I'm no expert at this genre, but even the space missions in Star Wars: Battlefront II had more complexity. You can't even do maneuvers in this game. The only gameplay mechanic here is the allocation of energy to various parts of your ship. But even this is not something unique to this game. Even me, a person who has played about 5 space sims in my entire life, has seen this mechanic in other games. And the speed of your ship is ridiculously slow. It becomes especially apparent on planet surfaces, where your speedometer might be showing you like 600 kph, while, judging by the passing environment, you're actually moving at about 30.

This feels like someone's passion project that they lost passion for at about the 30% completion mark and just phoned in the rest of the development.