https://unworkableideas.com/the-great-saas-lighting-how-it-users-got-gaslit/
#SaaS
✨ A sparkle icon appears in an app that no one in IT approved. The help desk can't explain it, and it's already processing your data! This kept coming up in conversations with other CIOs, so I wrote about it in my latest Forbes piece.
The pattern repeats across so many vendors; here are just a few:
・Zoom auto-enabled AI Companion on host accounts, with recordings and full transcripts already defaulted on
・Microsoft 365 Copilot activates for every admin if your tenant holds a single paid license, and opting out means building a special security group
・Google's Workspace Intelligence shipped default-on for Gmail, Drive, Chat, and Calendar, with admin controls lagging the live feature by up to 72 hours
・OpenAI disables connectors by default for Enterprise customers but enables them for Business. Same vendor, opposite defaults.
Every default-on feature just transfers governance work from the vendor to you, along with wiretap exposure and e-discovery sprawl that nobody signed up for.
My ask of vendors is simple: ship AI features off by default and give admins an evaluation window measured in weeks, not days. Until that happens, assume the next AI feature is already live in your tenant. Review your configurations like it's a recurring operational task, because it is.
Full piece here: https://www.forbes.com/councils/forbestechcouncil/2026/06/10/default-on-ai-are-saas-vendors-outsourcing-their-risk-to-you
#RiskManagement #Forbes #ForbesTechnologyCouncil #ForbesTechCouncil #leadership #security #privacy #cloud #infosec #cybersecurity #AI #SaaS
@forbes @[email protected] @forbestechcncl @RHR_International @depaulu #DePaul #DepaulU #DePaulUniversity #DePaulCDM
「我自豪地拥有一台几乎全新的面包机。
它的大小和微波炉差不多,就放在我的厨房台面上。
大概花了100美元。
制作基本面包的原料只有面粉、水、酵母和盐。一袋面粉售价两三美元,大约可以烤十个面包。一罐酵母可以用好几个月。盐很便宜,成本几乎可以忽略不计。
这台机器几乎包办一切:揉面、发酵、烘焙。我把原料倒进去,按下一个按钮,三个小时后面包就出炉了。
嗯,三年里我大概只用过这台机器两次。
相反,我每周都会去杂货店买一条用塑料袋包装的预切片工厂生产的面包。
这就是面包悖论。
这也解释了为什么 SaaS 公司远未走向衰落。」
https://www.joanwestenberg.com/p/the-bread-paradox-why-convenience